• Responding to Questions

    This community building post is about responding to questions. Communities thrive on information and interactions. As a community manager, there are multiple ways you can help build the foundation of a strong community, including building clear documentation, holding technical events (mostly virtual these days), and closing threads after the full solution is provided. Responding to Questions A key component is responding to questions. Spending time to understand issues, to test and confirm results as often as possible, and to give opinions on which path is most likely to get good results. Sometimes saying clearly that they’re pursing a dead end…